Home / Frequently Asked Questions Frequently Asked Questions It's been a while since my order and I've lost my downloaded files or my computer has crashed? I'm having trouble with Apple Loops install on my Mac? I can't log in to my account on the new web site? What is the royalty free license mean? What format should I buy? What's the difference between 16 or 24-bit WAV? I'm using Cakewalk/Sonar and I can't get the 24-bit WAV version working? How do I install DOD Apple Loops in Garageband or Logic? My Co-Writer: What's the difference is between Music CD only and 24-Bit WAV Data CD? Vol. 1 REX version is working fine, but why can't I get Vol. 2 or later volumes REX format working? Samplitude: How do I use these in Samplitude? What is your return policy? I'm an international customer and my CD/DVD order hasn't arrived yet? Can I use DOD in my Yamaha workstation? I'm having trouble unzipping/unpacking my download? What volumes have odd-time time signatures on them?