Frequently Asked Questions

It's been a while since my order and I've lost my downloaded files or my computer has crashed?

I'm having trouble with Apple Loops install on my Mac?

I can't log in to my account on the new web site?

What is the royalty free license mean?

What format should I buy?

What's the difference between 16 or 24-bit WAV?

I'm using Cakewalk/Sonar and I can't get the 24-bit WAV version working?

How do I install DOD Apple Loops in Garageband or Logic?

My Co-Writer: What's the difference is between Music CD only and 24-Bit WAV Data CD?

Vol. 1 REX version is working fine, but why can't I get Vol. 2 or later volumes REX format working?

Samplitude: How do I use these in Samplitude?

What is your return policy?

I'm an international customer and my CD/DVD order hasn't arrived yet?

Can I use DOD in my Yamaha workstation?

I'm having trouble unzipping/unpacking my download?

What volumes have odd-time time signatures on them?