What is your return policy?
We provide extensive preview opportunities for all of our products. Our refund policy is tempered by the reality that like many other audio and software products, Drums On Demand products are not copy-protected.
For purchases less than $80, we provide a 24-hour money-back guarantee for first-time customers. Customer must contact us within 24-hours of receipt of the purchase via firstname.lastname@example.org. Customer agree to return the product (if shipped) and/or state via email or print that he or she has deleted all files their computer(s).
For purchases greater than $80 and returning customers, we provide a exchange/credit for the purchase amount if we are contacted within 48 hours of the receipt of the purchase.
If a CD, DVD or download is delivered damaged or defective, we will replace it immediately. If for some reason you purchase the wrong format, we can offer an exchange for that same product.