So it's been a while since you ordered and your computer has crashed or you've lost your files in some other way. The links in your original order email (from months back) don't work. Yes, we can set up new download. However, there is a small charge ($5 U.S.) to cover confirming the original order as well as bandwidth expenses. The original purchase instructions stated that you backup your purchase. The license did not include "ongoing access" to the files. To set up a new download go here and put in the volume number, etc. in the notes section of your order. Send us an email above as well as you do the download order.